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Flowers and Balloons (“we”, “us”, “our”) know that our users and customers (“you,” “your”) care about how your personal information is collected, used and shared, therfore we take your privacy seriously. Please read this Security & Privacy Policy (“Policy”) to understand how we may collect, use and share your data, when you visit or order from (the “Site”)..


Personal Data

​“Personal data” is information that can be used to identify a person either (i) directly, or (ii) indirectly from data and other information which Flowers and Balloons has or is likely to have access to.

Personal Information Collection

The Site's registration form requires users to give us contact information, like their name and email address, and possibly other unique identifiers. The Site also uses an order form for customers to request information, products, and services.



When you browse our site, we automatically receive data from your web browser. This data is collected and stored via “cookies” and may include your computer’s internet protocol (IP) address, information about the device you are using and other information.  This data allows us to better administer the Site, and provide a more tailored and user-friendly service to our Site visitors.  For example, cookies help us store preferences or retrieve products in your shopping cart between visits to the site and can “remember” you so you don’t have to re-enter your information on every visit to the site.  Cookies enable you to use or access certain features or services on our Site, including the shopping cart and check-out features.


Most web browsers and devices can be set to notify you when you receive a cookie or to prevent cookies from being sent; if you use these features, you may limit the functionality or your use of our Site.



Information Use

Customer information collected is used to provide our products and services to you, and to personalize and improve our services and your user and customer experience.  Subject to the terms of this Privacy Policy, we may use the information we collect from you for the following purposes:

  • to improve your user experience and help you efficiently access your information and account after you log-in;

  • respond to your comments and questions and provide customer service;

  • communicate with you about the Services and related offers, promotions, news, upcoming events, and other information we think will be of interest to you;

  • monitor and analyze trends, usage and activities;

  • ensure the security and integrity of the our Services;

  • investigate and prevent fraud and other illegal activities; and

  • provide, maintain, and improve the Services and our overall business.


Information Sharing

We do not rent, trade or sell your information. Your personal data will not be disclosed by Flowers and Balloons to any third party, other than:

  • our affiliates, subsidiaries or partners;

  • our technology, marketing and logistics service providers;

  • credit card and payment processing companies;

  • lawyers, auditors, professional advisors and investors of Flowers and Balloon, as necessary; or

  • any other agents, service providers or subcontractors acting for or on our behalf, to the extent of how we use your data as stated in this Privacy Policy, or to do anything at your request; or

  • where you expressly consent to such disclosure; or

  • where such disclosure is required or permitted by applicable law, statute regulation, by-law, regulatory or governmental order or court order.


​Third Party Sites

The Site may contain links to other websites. If you choose to click on a third party link, you will be directed to that third party’s website. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own Cookies or other files on your computer, collect data or solicit Personal Data from you. Other websites follow different rules regarding the use or disclosure of the Personal Data you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.


To protect your personal information, we follow the best practices and standard precautions provided by our Site service provider to make sure your data is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


As your Account is protected by a password for your privacy and security, you need to take steps to protect against unauthorized access or use of your Account. You must select and protect your password appropriately and limit access to your device and browser by signing off after you have finished accessing your Account. You are responsible for any loss, theft and compromise of your password and Account Information, and any activity on your Account that takes place through unauthorized use.


Be aware that despite best efforts, no security measures are impenetrable. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of your personal data. Flowers and Balloons does not warrant or guarantee in any way that your personal information or private communications will always remain private and/or safe. We hereby disclaim any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorized access, collection, use, disclosure, copying, modification, disposal or similar actions with regard to any personal data held or maintained by us, except wherein such action was caused by our failure or negligence.

Data Retention

We retain Personal Data regarding you or your use of the Services for as long as your Account is active or for as long as needed to provide you or our Customers with the Services. We also retain Personal Data for as long as necessary to achieve the purposes described in this Privacy Policy, for example, to comply with legal, regulatory, accounting obligations, other business requirements, or to protect our interests and to enforce our agreements. 

Accessing and Changing your Data

If you wish to access, correct or update your personal data, you may do so at any time by accessing your Account settings through the Site. Alternatively, you may contact us at You are responsible for providing us with correct and updated information. Be advised that when you update information, we may maintain a copy of the unrevised information in our records.

Email Opt Out

If you do not wish to receive email or other communications from us, you can unsubscribe from our mailing list by using the unsubscribe link that may be provided with such email or communication, or contact us at or call us at 647-402-8756.

Changes to This Privacy Policy

Flowers and Balloons may update this Privacy Policy at any time at our sole discretion. Changes and clarifications will take effect immediately upon their posting on the website. We recommend that you check our Website from time to time to be informed of any changes in this or any of our other policies.

Questions or Concerns
Please contact us if you have any questions or concerns. Our contact details are as follows:
Etobicoke, Ontario, Canada

You can also contact us through the contact form available on our Site.

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